staylo

Registered Office & Address Services FAQs

About Staylo

Business Plans FAQs

Are you a genuine company?

Yes. Staylo is a fully registered UK business. We are officially registered with Companies House (Company Number 16887452), licensed and supervised by HMRC for Anti-Money Laundering compliance (Anti money luarndering number XNML00000216266), and registered with the Information Commissioner’s Office (ICO) under registration number: XXX.

Yes. We provide a real UK address located on a real street.
Yes. All mail is handled securely and in line with our privacy and data protection obligations.
Yes, we accept parcels. After you complete your purchase, we will email you the full address details to use.
No. Using this service or address for electoral registration is a criminal offence and is strictly prohibited.
No. This address cannot be used for personal documents such as a driving licence or V5. It may only be used for DVLA correspondence. Please refer to the DVLA website for official guidance.
A registered office address is the official legal address of a UK limited company, registered with Companies House. It is used for statutory correspondence from HMRC and Companies House.
Yes. Every UK limited company must have a registered office address at all times, even if the business operates online or from overseas.
Yes. The registered office address appears on the public Companies House register. Using our service helps keep your home address private.
Yes. All our addresses are real UK addresses on real streets — not PO Boxes, virtual units, or mailbox numbers.
Yes. Your registered office does not need to be where you trade from. Many businesses use a professional address for privacy and credibility.

Registered office services include statutory mail only, such as:

  • HMRC correspondence
  • Companies House letters
  • Statutory mail is scanned and emailed free of charge.
No. Registered office services are address-only and do not include general business or personal mail handling unless you choose a Low User or Unlimited plan.
A director service address is the official contact address for company directors, displayed on Companies House instead of a home address.

Using a director service address:

  • Keeps your home address off the public register
  • Improves privacy and security
  • Meets UK legal requirements
Yes. We offer combined plans that include both the company registered office address and director service address.

Your Name OR Company Name
65a Midland Road

Wellingborough

NN8 1HF

Mail Handling & Forwarding FAQs

How does mail forwarding work?

When mail arrives, you can choose to:

  • Have it scanned and emailed
  • Have it posted to you
  • Use signed-for, special delivery, or courier
  • Collect it in person
Royal Mail forwarding is charged at 1.5× the Royal Mail rate plus packaging, with a minimum charge of 2× the 100g Large Letter rate.

Yes. We can arrange courier delivery for:

  • £19 handling fee + courier cost + packaging
Yes. In-person collection is available at £3 per item.
Postage is not included and is charged separately when mail is physically forwarded.

Mail Handling Fees & Add-Ons

What is the mail handling fee for Low User plans?

Low User plans are charged £2.35 per item for mail handling.

No. Unlimited plans include unlimited mail handling with no per-item handling fees.

Scan and email is charged at £0.15 per page, except for:

  • HMRC & Companies House mail (free scan & email)
Yes. Secure mail disposal is available at £0.45 per item.

Pricing, VAT & Payments

Do your prices include VAT?
Yes. All prices include VAT.
All services must be paid in advance.

Business Plans FAQs

What is the Company & Director Address – Low User plan?

This plan is ideal for businesses receiving small volumes of mail and includes:

  • Registered office address
  • Director service address
  • Scan & email or forwarding
  • Email notifications

Mail handling and postage fees apply.

This plan is best for higher volumes of mail and includes:

  • Registered office address
  • Director service address
  • Unlimited mail handling
  • Scan & email or forwarding
  • No handling fees

Postage costs still apply.

If you receive more than 4 items per month, the Unlimited plan usually works out cheaper.

Individual & Influencer Mail Services FAQs

Who is the Low User plan for individuals?

The Low User plan (£24.99) is for:

  • One private individual or influencer
  • Personal use only
  • Small volumes of mail

Mail handling and postage fees apply.

The Unlimited User plan (£85.00) includes:

  • Unlimited mail handling
  • No handling fees
  • Scan & email or forwarding
  • Secure document storage

Postage costs apply.

No. Individual plans are for personal use only. Companies must use business services.

Landlord Address Services FAQs

Can landlords use your address on tenancy agreements?

Yes. Landlords can use our address for:

  • Tenancy agreements
  • Legal notices
  • Official correspondence
Yes. Our service is suitable for both single and multi-property landlords.
No. Using our service helps keep your home address private from tenants.

Temporary & Short-Term Address FAQs

Who is a temporary address service suitable for?

This service is ideal if you are:

  • Moving home
  • Renovating
  • Relocating
  • Between addresses
Yes. We offer flexible, short-term use with no long-term commitment.
No. Mail is scanned and emailed instantly, with optional physical forwarding.

Overseas & Non-UK Resident FAQs

Can non-UK residents use your service?
Yes. Overseas clients can use our service as a UK correspondence address.
Yes. UK mail is scanned and emailed to most places in the world.
Yes. Our service supports UK compliance requirements for overseas clients.

Yes. Enhanced AML checks may apply for non-UK residents.

Compliance & ID FAQs

Is ID required to use your services?
Yes. Proof of identity and address is required for all clients under UK Anti-Money Laundering (AML) regulations.
ID is required for all cilents

We are legally obligated to verify the identity of all customers under Money Laundering Regulations (MLR). These regulations require us to “know our client” before providing any services. Without completed ID verification, we are not authorized to proceed.

All customers must complete ID verification. For company registrations, every director and Person with Significant Control (PSC) is also required to verify their identity, regardless of their day-to-day involvement.

A PSC is an individual who:

  • Owns more than 25% of the company
  • Holds over 25% of voting rights
  • Exercises significant influence or control over the company

ID verification is quick and straightforward, conducted securely online through our trusted partner. The process usually takes only a few minutes during checkout.

Typically, you’ll need to submit:

  • One or more of the following: Passport, Driving Licence, National ID, Utility Bill, or Bank Statement
  • A selfie or short video for identity confirmation

Most verifications are completed within minutes. In some cases, additional checks might be necessary, which could extend the process slightly.

Absolutely. We strictly adhere to data protection laws, and your information is used solely for verification and regulatory compliance.

Without ID verification, we are unable to provide you with any services. Customers who refuse or fail to complete the required identification cannot be supported.

We must follow legal requirements without exception. Failing to perform proper ID checks could result in serious regulatory penalties and legal consequences.

Yes, in certain situations. Regulations require us to keep customer information current, so you may be asked to re-verify your identity if your details change or periodically as mandated by law.

Yes. Both new and existing customers may be asked to complete ID checks at any time to ensure ongoing compliance with regulations.

Still have questions?

Contact our team for personalized assistance

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